Support

Help for players, venue operators, and venue staff.

Contact Us

Email is our support channel. Write to support@btofantasy.us and include the email address on your account, the device and app version you are using, and a description of what happened. If the issue involves a specific contest, entry, or wallet transaction, include the date and time.

For privacy requests (access, correction, deletion, or a CCPA request), use the same address and put the request type in the subject line. See our Privacy Policy for what we do with those requests.

Help Inside the App

Most account settings live under the Account section of the Beat The Odds app:

  • Personal Info — your profile details
  • Payment Methods — wallet funding methods
  • Notifications — push notification preferences
  • Privacy & Security — account security settings
  • Responsible Gaming — contest-entry limits and self-exclusion
  • Help & Support — email support and links to our policies

Responsible Gaming

Responsible gaming tools are built into the app under Account → Responsible Gaming:

  • Contest-entry limits — set a daily, weekly, or monthly limit on paid contest entries. A request to increase a limit takes effect after a 24-hour cooling-off period; a decrease applies immediately. Deposit and loss limits are not available yet.
  • Self-exclusion — available for 1 month, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the exclusion period.

If you want help setting a contest-entry limit or starting a self-exclusion, email support@btofantasy.us.

Eligibility

You must be at least 21 years old and located in the United States to create an account. Contest entry is limited to states where our legal opinion supports it. If you open the app from a state we do not serve yet, you can still browse the app — entering contests and funding your wallet are blocked until you are in an eligible state.

Currently eligible: Alaska, Arkansas, Colorado, Washington DC, Illinois, Kansas, North Carolina, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, West Virginia, Wisconsin, and Wyoming. This list changes as jurisdictions are reviewed — the app is the authority on whether your current location is eligible.

Deleting Your Account

To delete your Beat The Odds account, email support@btofantasy.us from the address on the account with the subject line "Delete My Account."

Deleting your account removes your login credentials and profile, your push notification device tokens, and your notification preferences, and it strips the personal identifiers from your compliance record. Wagering, wallet, ledger, and compliance records are retained in a de-identified form because gaming regulation requires us to keep them; once your account is deleted you can no longer sign in to reach them.

Venues and Venue Staff

Policies

Who We Are

Beat The Odds LLC, a Texas limited liability company.

Email: support@btofantasy.us